Service Information


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SERVICE INFORMATION
NEED HELP?
Moor has Trained technicians available by phone from 9:00 am To 5:00 pm (eastern) Monday through Friday to provide technical assistance. Service Dept. � 716-821-5304.

WARRANTY
We at Moor Electronics would like to assure our customers of our commitment to produce only the finest products at a reasonable price. Moor Electronics guarantees our instruments for a period of one year from the date of purchase for any defects in materials or workmanship. In the event of malfunction, return the instrument to the factory prepaid with $11.00 for handling and proof of purchase date, to Moor. Any repairs as a result of misuse, miss-wiring , or application will be charged to the customer at nominal rates. Moor will assume no liability for any charges involved in installing or removing equipment for repair under this warranty. Moor assumes no liability except as stated above.

Repair information general.
Non-warranty
Should your instrument become inoperative or if you believe there is a problem with the initial installation, please return the complete unit to the factory for quick prompt service. When returning the unit include a note, with a return address, daytime phone number and a description of the problem.

The problems with your unit can be in any one of the components that is needed for operation, this includes wires. We would recommend that you send in all parts necessary for the operation of your unit. This will allow our repair department to diagnose the failure of your unit with greater speed.

Once we have determined the cost of repairing your unit, we will call you with an estimate. We will not repair the unit until you respond to our service department. If you elect not to have the unit repaired there will be a service charge of $20.00 for labor and return shipping per unit. Repairs can be paid for by Master Card, Visa, COD or you can pay by check (on COD orders add $9.50).

If you have any questions please call our service department directly at 716-821-5304. The sales office will only be able to give limited information on repairs

Send repairs to:
Moor Electronics, Inc.
95 Dorothy Street, Buffalo, NY 14206
Tel: (716) 821-5304, Fax: (716) 821-5306